Shipping & Delivery Policy

Effective Date: June 29, 2026 Thank you for shopping with KWINGS, operated by Navya Textiles. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping & Delivery Policy carefully before placing an order. By placing an order on www.kwings.in, you agree to the terms outlined below.

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1. Shipping Coverage

We currently ship only within India. At this time, we do not offer international shipping.

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2. Shipping Charges

Free Shipping is available on all orders across India. There are no additional shipping charges unless otherwise specified during promotional offers or special circumstances.

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3. Order Processing

• Orders are processed after successful payment confirmation.
• Orders are processed only on business days (Monday to Saturday).
• Orders are not processed, packed, or dispatched on Sundays or public holidays.
• During festive seasons, sales events, or unforeseen circumstances, processing times may be slightly longer.

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4. Estimated Delivery Time

Estimated delivery timelines are as follows:

Metro Cities

3–5 Business Days

Non-Metro Cities

5–7 Business Days Delivery timelines are estimates and may vary depending on:

• Customer location
• Courier partner operations
• Weather conditions
• Government restrictions
• Public holidays
• Other unforeseen circumstances

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5. Order Tracking

Once your order has been dispatched, you will receive order tracking details through your registered email address and/or mobile number (where applicable). You can use the tracking information to monitor the status of your shipment until delivery.

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6. Delivery Attempts

Our courier partner will make reasonable attempts to deliver your order. If delivery cannot be completed due to reasons such as:

• Incorrect address
• Customer unavailable
• Incorrect contact details
• Refusal to accept the shipment

the package may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

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7. Delivery Delays

While we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to:

• Natural disasters
• Heavy rainfall or adverse weather
• Transport disruptions
• Government regulations
• Local restrictions
• Courier operational issues
• Remote delivery locations

KWINGS shall not be held responsible for delays caused by circumstances beyond our reasonable control.

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8. Delivery Address

Customers are responsible for providing accurate shipping information. Please ensure that:

• Recipient name is correct.
• Complete delivery address is provided.
• PIN code is accurate.
• Mobile number is active and reachable.

Incorrect or incomplete information may result in delivery delays or failed deliveries.

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9. Cash on Delivery (COD)

Currently, Cash on Delivery (COD) is not available. All orders must be prepaid using the payment options available on our website.

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10. Inspection at the Time of Delivery

Upon receiving your order, we recommend that you:

• Check the package for any visible damage.
• Verify that you have received the correct product.
• Contact us immediately if the package appears tampered with or damaged.

Any issues should be reported as soon as possible to enable prompt assistance.

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11. Undeliverable Orders

If an order is returned to us because:

• The customer was unavailable.
• The address provided was incorrect.
• Delivery was refused.
• The shipment remained unclaimed.

we will contact the customer to arrange re-delivery. Additional shipping charges, if applicable, may be payable before re-dispatch.

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12. Lost Shipments

If your shipment appears to be lost in transit, please contact our customer support team. We will coordinate with the courier partner to investigate the shipment and keep you informed throughout the process.

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13. Contact Us

If you have any questions regarding shipping or delivery, please contact us: Navya Textiles Website: www.kwings.in Address: K-25, Chankya Place, Part 2, 25 Feet Road, Opp. C1 Janakpuri, New Delhi – 110059, India Phone: +91 9811212945 Email: info@kwings.in

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14. Policy Updates

KWINGS reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will become effective immediately upon being published on this page.

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Acceptance of Policy

By placing an order on www.kwings.in, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy. Last Updated: June 29, 2026 © 2026 Navya Textiles. All Rights Reserved.