Privacy Policy
Effective Date: June 29, 2026
Welcome to
KWINGS, owned and operated by
Navya Textiles. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website
www.kwings.in, create an account, place an order, or contact us.
By using our Website, you agree to the terms of this Privacy Policy.
1. Company Information
Business Name: Navya Textiles
Website: www.kwings.in
Address:
K-25, Chankya Place, Part 2, 25 Feet Road, Opp. C1 Janakpuri, New Delhi – 110059, India
Phone: +91 9811212945
Email: info@kwings.in
2. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Username and Password (encrypted)
- Order History
- Payment Transaction Reference
- Customer Support Communications
Contact Form Information
When you contact us through our contact form, we collect:
- Name
- Mobile Number
- Email Address
- Message
We use this information solely to respond to your enquiry and provide customer support.
3. Account Registration
To place orders more conveniently, you may create an account on our Website.
Your account allows you to:
- Track orders
- Save delivery addresses
- View previous purchases
- Manage your personal information
You are responsible for maintaining the confidentiality of your login credentials.
4. Orders and Purchases
When you place an order, we collect the information necessary to:
- Process your order
- Verify your identity
- Deliver your products
- Process payments
- Send order confirmations
- Handle returns and refunds
- Maintain transaction records
5. Payment Information
Payments on our website are processed securely through
PhonePe Payment Gateway.
We do
not store your:
- Debit Card Number
- Credit Card Number
- CVV
- UPI PIN
- Net Banking Password
Payment processing is handled securely by PhonePe according to their own privacy and security standards.
6. How We Use Your Information
We use your information to:
- Process orders
- Deliver purchased products
- Manage customer accounts
- Respond to customer enquiries
- Provide after-sales support
- Process refunds
- Improve website performance
- Prevent fraudulent activities
- Comply with legal obligations
- Resolve disputes
7. Sharing of Information
We respect your privacy.
We do
not sell, rent, or trade your personal information.
Your information may only be shared with:
- Payment Gateway (PhonePe)
- Courier and Logistics Partners
- Technology Service Providers
- Government Authorities when legally required
- Law Enforcement Agencies if required by applicable laws
8. Cookies
Currently, KWINGS does not intentionally use cookies for advertising or behavioural tracking.
However, essential browser session technologies may be used for:
- User login sessions
- Shopping cart functionality
- Website security
These are necessary for proper operation of the website.
9. Advertising
We do not use:
- Google Ads
- Facebook Ads
- Third-party advertising networks
- Behavioural advertising
Your browsing activities are not used for advertising purposes on our website.
10. Third-Party Services
Our Website uses trusted third-party providers only where necessary for operating the business.
These include:
- PhonePe Payment Gateway
- Shipping & Delivery Partners
These providers receive only the minimum information required to perform their services.
11. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Although we strive to protect your information, no internet transmission or electronic storage method is 100% secure.
12. Data Retention
We retain your information only for as long as necessary to:
- Complete transactions
- Maintain customer accounts
- Comply with tax laws
- Fulfil legal obligations
- Resolve disputes
- Enforce agreements
Once no longer required, your information may be securely deleted or anonymized.
13. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Delete your account (subject to legal requirements)
- Request information about how your data is processed
To exercise these rights, please contact us using the details below.
14. Children's Privacy
Our website is intended for users who are at least 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child, we will take appropriate steps to delete it.
15. Product Information
We strive to display product descriptions, colours, sizes, pricing, and availability as accurately as possible.
However, slight variations may occur due to device display settings or manufacturing differences.
16. Order Cancellation & Refunds
Order cancellations, returns, exchanges, and refunds are governed by our Return & Refund Policy.
Approved refunds will be processed through the original payment method wherever applicable.
17. Data Accuracy
Customers are responsible for providing accurate information during registration and checkout.
Incorrect details may result in delays in order processing or delivery.
18. Website Security
We regularly monitor our website for unauthorized access and implement security measures designed to protect customer information.
Users should also protect their own account credentials and avoid sharing passwords with others.
19. External Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review their respective privacy policies.
20. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Any changes will be published on this page with an updated Effective Date.
Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.
21. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Navya Textiles
K-25, Chankya Place, Part 2, 25 Feet Road, Opp. C1 Janakpuri, New Delhi – 110059, India
Phone: +91 9811212945
Email: info@kwings.in
Website: www.kwings.in
22. Consent
By accessing, browsing, registering an account, placing an order, or using any service available on
www.kwings.in, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please discontinue use of the Website.
Last Updated: June 29, 2026
